Returns & Refunds

RETURNS? NO PROBLEM! 

WE OFFER A 28 DAY RETURN PERIOD, PARCELS SHOULD BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR ORDER FOR A FULL REFUND, PARCELS RETURNED AFTER 14 DAYS (BUT NO LATER THAN 28 DAYS) WILL BE ISSUED WITH A STORE CREDIT.

IF YOUR ITEMS ARE FAULTY OR DAMAGED, PLEASE CONTACT US WITHIN 14 DAYS VIA EMAIL AT info@TOOJAYS.co.uk WITH A PICTURE OF THE DAMAGED ITEM SO WE CAN HAVE THIS RESOLVED FOR YOU FREE OF CHARGE.

IF YOU HAVE RECEIVED AN INCORRECT ITEM, PLEASE EMAIL US WITHIN 14 DAYS TO info@TOOJAYS.co.uk SO WE CAN HAVE THIS RESOLVED FOR YOU FREE OF CHARGE.

UNLESS DAMAGED OR FAULTY ALL RETURNED ITEMS MUST BE IN A RE-SELLABLE AND UNUSED CONDITION WITH ALL TAGS INTACT.

PACK YOUR ITEMS AND INCLUDE EITHER THE PACKING SLIP, INVOICE OR RETURNS FORM IN THE ORIGINAL PACKAGING (WHERE POSSIBLE), THIS ALLOWS US TO DEAL WITH YOUR REQUEST IN A TIMELY MANNER.

WE HAVE A FRIENDLY REFUND AND EXCHANGE POLICY.

PLEASE RETURN ITEMS IN ORIGINAL PACKING AND IN THE SAME CONDITION YOU RECEIVED THEM WITH YOUR ORDER NUMBER AND NAME FOR A REFUND OR EXCHANGE TO: