We are all working in a competative climate where costs and services are very similiar, unless you have a product where you have the monopoly market share, which is very rare.
Customers are therefore looking for that extra 'something' - which is excellent customer service.
Deemed as the last differentiator between organisations it is a key skill that if done correctly will have customers returning regularly to you as a supplier. But get it wrong and you will not only lose that one customer but hundreds more as word of mouth spreads and effects future customers perception of your business.
This course will give you the skills and knowledge to ensure your deliverying excellent customer service every single time you engage with a customer.
This Learning on Demand Course covers all you need to know with practical exercises and quizzes combined with core knowledge and information on best practice for delivering excellent customer service.
Learning on Demand gives you the flexibility to complete the course when and where you like. Start and stop the content and pick up where you left off - managing your learning time to suit you.
At the end of the course download your certificate of completion showing you have obtained the key knowledge and skills from this essential training course.