Dealing with difficult situations and managing conflict is an important skill for the modern manager.
Understanding what causes conflict and then how to deal with and respond appropriately is crucial in maintaining productive working relationships as well ensuring goal achievement.
This Learning on Demand Course covers all you need to know with practical exercises and quizzes combined with core knowledge and information on best practice for managing conflict effectively.
Learning on Demand gives you the flexibility to complete the course when and where you like. Start and stop the content and pick up where you left off - managing your learning time to suit you.
At the end of the course download your certificate of completion showing you have obtained the key knowledge and skills from this essential training course.