Build stronger customer-service awareness, communication and practical service behaviours.
This TOOJAYS ready-to-deliver Customer Service workshop pack provides trainers and L&D teams with practical materials for developing a customer-service workshop.
Workshop content
- Why customer service matters
- What makes good customer service different
- Effective customer communication
- Turning complaints into opportunities
- Empowering great customer service
- Measuring customer service
- Personal action planning
What's included
The download contains facilitator and presentation materials, exercises, participant resources and supporting workshop materials that can be selected and adapted for your programme.
Download. Edit. Brand. Deliver. Review and adapt the materials for your audience, organisation and facilitation style.
Delivery: Instant digital download.
