Our Training packs are based on a 'lift and go' basis.
Basically providing you with everything you need to delivery a workshop training course.
Simply pick up the content and go!
Each pack contains:
• Facilitator Guide and notes
• Power Point Slides
• Interactive Group Exercises
• Diagnostic tools
• Support materials and handouts
• Workshop Planner
• Course Certificate
• Evaluation form and many more materials....
Specifically the Customer Service Skills course provides materials to deliver 1/2 to 2 days worth of programme.
Covering topics such as:
- Why Customer Service matters
- What's different with good customer service
- Effective Customer Communication
- Turning complaints into opportunities
- Empowering great customer service
- Measuring Customer Service
- Personal action planning
AVAILABLE NOW FOR IMMEDIATE