Our Training packs are based on a 'lift and go' basis.
Basically providing you with everything you need to delivery a workshop training course.
Simply pick up the content and go!
Each pack contains:
• Facilitator Guide and notes
• Power Point Slides
• Interactive Group Exercises
• Diagnostic tools
• Support materials and handouts
• Workshop Planner
• Course Certificate
• Evaluation form and many more materials....
Specifically the Handling Complaints Skills course provides materials to deliver 1/2 to 2 days worth of programme.
Covering topics such as:
- Why people complain
- Welcoming complaints
- How people complain
- Developing a policy for handling complaints
- Communication skills
- Psychology of communication
- Listening skills
- Analysing the transactions
- Internal Complaints
- Building Customer loyalty
- Telephones skills exercise
