Handling Complaints - Training Workshop Pack
Handling Complaints - Training Workshop Pack

Handling Complaints - Training Workshop Pack

Regular price
£70.00
Sale price
£70.00

Our Training packs are based on a 'lift and go' basis.

Basically providing you with everything you need to delivery a workshop training course.

Simply pick up the content and go!

Each pack contains:

• Facilitator Guide and notes

• Power Point Slides

• Interactive Group Exercises

• Diagnostic tools

• Support materials and handouts

• Workshop Planner

• Course Certificate

• Evaluation form and many more materials....

Specifically the Handling Complaints Skills course provides materials to deliver 1/2 to 2 days worth of programme.

Covering topics such as:

  • Why people complain
  • Welcoming complaints
  • How people complain
  • Developing a policy for handling complaints
  • Communication skills
  • Psychology of communication
  • Listening skills
  • Analysing the transactions
  • Internal Complaints
  • Building Customer loyalty
  • Telephones skills exercise