A professional, ready-to-deliver Handling Complaints workshop pack for trainers, HR teams and L&D professionals who don't have time to create a programme from scratch.
Use the TOOJAYS materials as a practical foundation for your own workshop. Download the resources, adapt them to your organisation and audience, add your branding and deliver.
What’s included
- Facilitator guidance and trainer notes
- Presentation slides
- Participant materials and handouts
- Interactive exercises and activities
- Diagnostics, templates and supporting resources
- Workshop planning, certificate and evaluation materials where supplied
Workshop content
Why people complain, welcoming complaints, complaint-handling approaches, communication and listening skills, internal complaints, customer loyalty and practical telephone-skills activity.
The pack provides material that can be adapted to different workshop lengths, audiences and facilitation styles. The exact mix of files and resources varies by workshop.
Download. Edit. Brand. Deliver.
