Our Training packs are based on a 'lift and go' basis. Basically providing you with everything you need to delivery a workshop training course.
Simply pick up the content and go!
Each pack contains:
- Facilitator Guide and notes
- Power Point Slides
- Interactive Group Exercises
- Diagnostic tools
- Support materials and handouts
- Workshop Planner
- Course Certificate
- Evaluation form
- and many more materials....
Specifically the Handling Difficult People course provides materials to deliver 1/2 to 2 days worth of programme.
Covering topics such as:
- The mindset created with challenging people
- The 4 Responding Styles
- Listening and engaging in conversations
- Non verbal considerations
- How to handle conflict and confrontations
- Dealing with reactive and toxic words
- Understanding behaviour and drivers
- Resolution Process and much more
AVAILABLE NOW FOR IMMEDIATE DOWNLOAD