Telephone Skills - Training Workshop Pack
Telephone Skills - Training Workshop Pack

Telephone Skills - Training Workshop Pack

Regular price £70.00
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Our Training packs are based on a 'lift and go' basis.

Basically providing you with everything you need to delivery a workshop training course.

Simply pick up the content and go!

Each pack contains:

• Facilitator Guide and notes

• Power Point Slides

• Interactive Group Exercises

• Diagnostic tools

• Support materials and handouts

• Workshop Planner

• Course Certificate

• Evaluation form and many more materials....

Specifically the Telephone Skills course provides materials to deliver 1/2 to 2 days worth of programme.

Covering topics such as

  • Introduction to telephone skills
  • The good the bad and the useless
  • Communication skills
  • You as the callers contact
  • You as the caller
  • How to build rapport
  • What questions to ask
  • You as the super user
  • Using the telephone
  • Practice scenarios 

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