Our Training packs are based on a 'lift and go' basis.
Basically providing you with everything you need to delivery a workshop training course.
Simply pick up the content and go!
Each pack contains:
• Facilitator Guide and notes
• Power Point Slides
• Interactive Group Exercises
• Diagnostic tools
• Support materials and handouts
• Workshop Planner
• Course Certificate
• Evaluation form and many more materials....
Specifically the Telephone Skills course provides materials to deliver 1/2 to 2 days worth of programme.
Covering topics such as
- Introduction to telephone skills
- The good the bad and the useless
- Communication skills
- You as the callers contact
- You as the caller
- How to build rapport
- What questions to ask
- You as the super user
- Using the telephone
- Practice scenarios
AVAILABLE NOW FOR IMMEDIATE DOWNLOAD
