Deliver practical telephone-skills training without creating the workshop from scratch.
This TOOJAYS ready-to-deliver workshop pack provides adaptable materials for developing confident, professional telephone communication.
What’s included
Facilitator guide and notes, PowerPoint slides, interactive group exercises, diagnostic tools, support materials and handouts, workshop planner, course certificate, evaluation form and additional workshop resources.
Workshop topics
Introduction to telephone skills, effective and ineffective telephone behaviours, communication skills, being the caller’s contact, making calls, building rapport, questioning skills, advanced telephone use and practice scenarios.
The source pack is designed to support approximately half a day to two days of programme delivery and can be adapted to suit your organisation, audience and facilitation style.
Download. Edit. Brand. Deliver.
