This workbook is aimed at all those who work with colleagues, customers and third parties in their day-to-day work life. This workbook outlines why Emotional Intelligence plays a fundamental role in the workplace, and how it can lift a largely successful company to one of excellence.
The workbook is intended to guide you through the definition of Emotional Intelligence in order to improve your understanding of it. It allows you to develop this understanding by providing information and then asking you to apply the concepts to your work.
This workbook can be used in association with other titles in our workbook range. This workbook will increase your understanding and equip you with the necessary skills. You are asked to read and complete the exercises in the book in order to embed your learning.
What is covered?
This workbook covers the following topics:
What is Emotional Intelligence?
The importance of Emotions
Why Emotional Intelligence matters in the workplace
Models of Emotional Intelligence
Learning objectives
This workbook will enable you to:
Define the term “Emotional Intelligence”
Recognise the importance of Emotional Intelligence
Realise its significance in the workplace
Understand its relationship with self-awareness and self-management
